Shipping Policy

Shipping Policy

FREE SHIPPING

We offer free shipping within India on all our pre-paid orders.

We unfortunately do not have a cash on delivery policy.

Please make a video while opening your package within 24 hours after receiving the parcel in order to claim any damage or missing article. We cannot guarantee any claims if the unboxing video is not proper.

 

DISPATCH

It will take up to 10 business days for the parcel to dispatch ( delivery within India ). Delivery may take longer during holidays / special occasions / any time to time Govt. restriction.

International shipping - It will be dispatched within 21 working days from the date of ordering.

 

DELIVERY TIMELINE

It usually takes 5-7 business days after dispatch depending on your location. Please do not accept the package if it’s tampered with.

Please make a video while opening your package within 24 hours after receive the parcel in order to claim any damage or missing article. We cannot guarantee any claims if the unboxing video is not proper.

 

ORDER TRACKING

As soon as your order leaves the warehouse, you will receive a tracking number/ID via email. Write to us at orders@vanikabirgemstory.com to help with tracking the order.

  

The logistics carrier used for International shipments is Fedex International Priority Express.

 

Note 1: 

• Loose gemstones CANNOT be shipped internationally.
• It is MANDATORY for the loose gemstones to be mounted.
• International orders have shipping charges of INR 8000/- ( up to 1 KG volumetric weight parcel )
• Please contact orders@vanikabirgemstory.com for the shipping charges of parcels beyond 1 KG volumetric weight
• Shipping within India is free

  

Note 2:

• Any custom duties or VAT imposed in the destination country will be borne by the buyer.

• Please share your complete delivery address with your phone number and email.

• Your products will be dispatched within 21 days from the date of order.

• If the products are delivered within India, then respective taxes will be applied.

• Any festival holidays coming during the order preparation time will be extra to the processing time.

 

Note 3

• As per the international shipping & trade policies by FedEx, there are two kinds of shipments - Precious Shipment and Regular Cargo
• Precious Shipment consists of all the precious items like Gold, Silver, Diamond jewellery, Precious & semi-precious crystals & gemstones only.
• Regular Cargo consists of all the Feng Shui items, fabric items, ceramic items, metal items and books only.
• Shipping charge for Precious Shipment is INR 8000/-
• Shipping charge for Regular Cargo Shipment is also INR 8000/-

 

Based on the kind of items ordered by the customer, our representatives will get in touch with the customer to let them know if their order will be sent as a single shipment or in two shipments.

Accordingly, the second shipment charges will be asked to pay.

The logistics carrier used for International shipments is Fedex International Priority Express.